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Posted on: May 05, 2022 • Category: Customer Service
Front Counter Customer Service Rep
Mediacom Communications Corp
No. of Jobs: 1
Job Type: Full-Time
Pay Type: Hourly
Compensation: $12 - 14/hr.
Education: High School
Barbara Baedke Staebell
Phone 1: 507-461-2004
Mediacom Careers Website
Mediacom Communications Corp
Iowa Great Lakes Mall
Spirit Lake, Dickinson, Spirit Lake 51360
Required Skills, Abilities: High School Diploma or equivalent, some college preferred 1 + years related experience preferred. Retail customer services and sales experience preferred. Effective communication and cash management skills. Customer service and/or sales experience preferred. Data entry and computer experience required. Ability to work evenings, weekends and holidays, if needed. Ability to work overtime when needed. Ability to work independently and sit or stand for extended periods of time.
MEDIACOM, a leading provider of cable and telecommunications services, has an excellent career opportunity for a qualified, self-motivated individual who wants to join the fastest growing cable telecommunications operations in the U.S. We are currently seeking candidates with FACE-TO-FACE Customer Service / Sales / and Cash Handling experience for the following position working in our Spirit Lake, IA office. *Customer Service Rep - Front Counter (Work Schedule is Monday - Friday 8am - 5pm) General Responsibilities: Provide a positive customer experience in a prompt and professional manner. Customer interactions include selling Mediacom services, resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments. Specific Responsibilities: Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products. Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. Exceed or maintain minimum sales ,quality and productivity standards. Demonstrate courtesy and patience in customer relations, Troubleshoot basic service issues and schedule on site service calls when necessary. Receive and process customer payments. Issue and receive equipment from customers. Perform standard counter activities as required such as equipment inventory and balancing cash drawer.
At MEDIACOM, we understand how valuable our employees are to the success of our business. We are proud to reward them with a competitive wage and excellent benefit package, which includes medical plan, dental, vision, life, disability, matching 401k, and discounted services. To become part of our exciting and growing company, complete our online job application at: https://phe.tbe.taleo.net/phe01/ats/careers/v2/viewRequisition?org=MEDIACOMCC&cws=46&rid=16426 Questions? Call Barb in HR at ph: 507-461-2004 Mediacom Communications EOE/AA; we consider applications without regard to race, color, religion, sex, national origin, disability or vet status.