911 Dispatcher

Responsibilities

Swing Shift: Tuesday – Saturday, 12:00 Noon – 8:00pm* $20.41/hour + .50/hr differential for hours worked between 4pm-8am The 911 Dispatcher is a full-time position that acts as a communication point for emergency and non-emergency calls. The ideal candidate must be able to operate efficiently in a high-stress environment while prioritizing multiple duties at once, be an excellent communicator and able to remain calm and composed, especially in emergency situations. This position is an emergency-responder role and has a residency requirement to live within Clay County, or within 25 miles of Spencer, Iowa. *Typical days off are Sunday/Monday, however, the swing shift fills in as needed, and when that happens, they will have a different day off. The start/end of the shift time can swing, with advance notice, to either 4 hours earlier or to 4 hours later. **All shifts must have flexibility to train on other shifts for the first 16 weeks, then flexibility to cover other shifts as needed. Proven experience as dispatcher or relevant position preferred, but will train the right candidate: Proficient in English (oral and written); Ability to identify navigational directions (East/West/North/South); Knowledge of the geography of the City, County and State; Outstanding organizational and multitasking abilities; Active listener with excellent communication skills with clear speaking voice; Sound judgement and critical thinking; Ability to attend & graduate State required 40-hour telecommunicator school (company-paid); Must have or be able to attain Emergency Medical Dispatch and IOWA/NCIC certification (company-paid); Knowledge of or ability to train in the use of the police radio, teletype & computer; Proficient typing skills & basic knowledge of or ability to learn 10-code, military time & phonetic alphabet; Possess calm, relaxed demeanor and non-combative attitude; Experience with working with the general public; Mentally and physically able to handle stress of position; Reliable transportation to get to and from work with a good work attendance record.