To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This list of duties and responsibilities is not inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Ability to handle multiple tasks at one time; take phone calls and complete data entry simultaneously Act as a liaison between MWI and the customer to provide the process and process information in response to inquiries, concerns, and requests about products and services Understand the overall impact customer service has on revenue and retention while promoting a positive culture and staying committed to the success and well-being of MWI Components Clearly communicate to customers, staff and management regarding pricing and availability of products Participate in cross-functional teams to ensure continuous, on-going improvement of processes, methods, productivity and quality, while reducing costs Comply with all quality, safety and sanitation regulations Perform other duties as assigned
Under the direction of the Customer Service Manager, the Customer Service Representative performs general customer service duties and order entry.