911 Emergency Dispatcher
Shift: Friday - Tuesday, Midnight - 8am. $21.55/hour + .50/hr differential for hours worked between 4pm-8am. *Must have flexibility to train on other shifts for the first 16 weeks, then flexibility to cover other shifts as needed.*
Responsibilities
The City of Spencer has an opening for a full-time 911 Dispatcher to act as a communication point for emergency and non-emergency calls. The ideal candidate must be able to operate efficiently in a high-stress environment while prioritizing multiple duties at once, be an excellent communicator and able to remain calm and composed, especially in emergency situations. This position is an emergency-responder role. Act as a radio dispatcher for the Spencer Police Dept., Clay County Sheriff’s Dept., County Conservation, and Emergency Services in Clay County. Operate communication equipment in the Law Enforcement Communications Center. Interact daily with citizens, law enforcement officers and emergency services for the purpose of passing on information to the right people in a correct and expedient manner. This is an important emergency services position that requires an individual dedicated to the protection of life and property. Essential Duties include but are not limited to: Answer multi-line 911 & administrative telephone calls politely & courteously; Handle Police Department walk-in traffic; Use radio communication to dispatch information to emergency service personnel; Check operation of equipment and maintain, report malfunctions and all other matters of importance to Dispatch Supervisor; Operate police radio, strictly observing regulations for such operations; Responsible for relaying exact information from parties to Officers/Emergency services in the field; Send teletype and radio messages for departments, monitor teletype for incoming information; Notify support services when needed; Send for driver’s license checks, records, NCIC/wanted checks on subjects and vehicles; Conduct weekly Spencer warning system and fire dept. pager tests; Page weather bulletins to law enforcement, fire and Spencer Warning System; Activate tornado sirens when necessary for communities within Clay County that have warning systems; Contact on-call Street Dept. personnel during off hours as required; Enter wanted/missing persons into NCIC; Enter stolen property into Iowa/NCIC and validate these records on a monthly basis; File and maintain Protection orders as received from Clerk of Courts; Maintain Criminal History Log/
Qualifications
The Police 911 Dispatcher must be courteous, calm and alert with the ability to take orders and execute them properly. This individual must realize that time is an important element when exact information is properly passed on to the proper authorities. Required skills include: Strong multi-tasking skills; High School graduate or an equivalent; Graduate of or available to attend State required 40-hour telecommunicator school; Must have or be able to attain IOWA/NCIC certification; Good communication skills with a clear speaking voice; Knowledge of or ability to train in the use of the police radio, teletype & computer; Proficient typing skills & basic knowledge of 10-code, military time & phonetic alphabet; Ability to follow orders and comprehend written materials; Ability to get along with the general public; Knowledge of the geography of the City, County and State; Possess calm, relaxed demeanor and non-combative attitude; Use CAD and Status log properly; Knowledge of personnel on shift; Worked with, or held some type of position dealing with the general public; Reliable transportation to get to and from work with a good work attendance record; Mentally and physically able to handle stress of position. EOE. Unless specified, positions are open until filled. For full job description visit ww.spenceriowacity.com > Careers
City of Spencer
SPENCER, Clay, IA 51301
US
