Service Advisor
Description
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job: Work is performed primarily indoors in a service office/shop environment with some exposure to outdoor marina facilities. Must be able to move around boats, docks, and service areas to inspect jobs as needed. Ability to lift up to 25 lbs occasionally. Must be comfortable working around water, boats, and mechanical equipment. Performance Expectations Ensure timely and accurate creation and processing of all work orders. Provide clear, professional communication to customers at every stage of the service process. Support efficient scheduling and workflow across the Service Department. Collaborate effectively with technicians, parts personnel, and management. Contribute to high levels of customer satisfaction and repeat business through exceptional service.
Responsibilities
Customer Service & Communication Act as the first point of contact for customers requiring service, repairs, or maintenance. Listen to customer concerns, document symptoms or requests accurately, and translate them into clear work orders. Provide cost estimates, explain service recommendations, and obtain customer approval prior to work. Communicate with customers throughout the service process, providing timely updates on repair status, costs, and completion timelines. Ensure all customer interactions reflect Parks Marina’s standards of professionalism and service quality. Work Order; Administrative Oversight Create, process, and close work orders with accuracy and attention to detail. Record labor, parts, and materials in the service management system. Coordinate with the Parts Department to verify parts availability and order necessary items for jobs. Assist the Service Manager with warranty submissions, documentation, and claims tracking as needed. Review service tickets for accuracy before billing, ensuring prompt and proper invoicing. Coordination; Workflow Schedule service appointments and coordinate technician assignments to optimize productivity. Communicate effectively with technicians to ensure accurate job documentation and smooth workflow. Support the Service Manager in maintaining shop organization, efficiency, and customer satisfaction. Help identify opportunities to improve service department processes and customer experience.
Qualifications
Previous experience in a service-related environment (marine, automotive, RV, or similar) strongly preferred. Strong customer service skills with the ability to communicate clearly and professionally. Basic knowledge of mechanical systems or service processes (marine industry experience a plus). Excellent organizational skills and attention to detail. Proficiency with computers, service management systems, and Microsoft Office tools. Ability to multitask and manage competing priorities in a fast-paced environment. High level of professionalism, integrity, and teamwork.
Parks Marina
Okoboji, Dickinson
US
