Student Success Specialist

Responsibilities

Buena Vista University (BVU) invites application for a graduate programs Student Success Specialist based on our Storm Lake, Sioux City, or Fort Dodge campus. This student-centered role is essential in guiding prospective and current graduate students through every stage of their journey - from initial inquiry to graduation.  The Student Success Specialist serves as a key point of contact and advocate for graduate students, providing personalized support, accurate program information, and proactive outreach. This role plays a critical part in student recruitment, engagement, and retention by building meaningful relationship and ensuring students have the tools and guidance needed to succeed.  - Counsel prospective students on graduate programs, admissions, career outcome, costs, and financial aid -Conduct outreach, presentations, and strategic travel to generate leads and increase program awareness -Provide timely follow-up with inquires to generate application and enrollment conversion -Monitor applicant progress, communicate missing requirements, and coordinate interviews and admission decisions -Maintain up-to-date knowledge of admissions, curriculum, polices, and financial aid/benefits -Coordinate transcript and transfer credit evaluations with Program Directors and Certification Officer -Support student onboarding and success, including orientation, registration, and ongoing communication -Track recruitment effectiveness and maintain accurate data, interactions, and system updates -Monitor student progress and retention; proactively intervene with at-risk or non-returning students -Collaborate across teams, improve processes and materials, and represent BVU professionally