Customer Service Representative

Responsibilities

Essential Duties and Responsibilities: The following list is not exhaustive and may be supplemented as business needs evolve. Serve as the primary point of contact for assigned customer accounts, providing responsive, professional, and solutions-oriented support. Manage customer accounts and orders from initial inquiry through fulfillment, ensuring accuracy, timeliness, and customer satisfaction. Maintain regular communication with customers regarding order status, lead times, product availability, and other account-related activities. Develop and strengthen long-term customer relationships through proactive engagement, trust, and exceptional service. Coordinate with production, scheduling, shipping, and other internal departments to ensure customer requirements are met and commitments are fulfilled. Resolve customer concerns, service issues, and account inquiries promptly while identifying effective solutions that support customer retention and satisfaction. Provide customers with product information, pricing, quotations, and availability details to support account growth and ongoing business needs. Maintain accurate customer account records, documentation, and communications within company systems. Identify opportunities to improve account performance, enhance the customer experience, and support business growth. Monitor key customer activities and communicate relevant trends, concerns, or opportunities to management and sales teams. Support strategic account initiatives and assist in executing customer retention and account development efforts. Promote a customer-focused culture by delivering exceptional service and acting as a trusted partner to both customers and internal stakeholders.